Loose Ends: Support

Something not working, or an idea to share? Email support@vectorlineapps.com. Please include your iPhone model, your iOS version and, if it helps, the level number.

Restore a purchase

Open the game, tap the gear icon (Settings), then tap Restore Purchases. This works on any device signed in to the Apple ID that bought the game.

My progress is missing on a new phone

Progress is kept in your iCloud. Make sure you are signed in to iCloud on both devices with the same Apple ID, then open Loose Ends and give it a few seconds to connect to the internet. Purchases are separate: tap Restore Purchases in Settings.

Playing a friend, live

Both players need Loose Ends, an internet connection and to be signed in to Game Center. On the Worlds screen tap Play a friend, live and choose your friend to send an invitation.

Daily reminder

Turn the reminder on or off, and choose the time, under Settings in the game. If you tapped “Don’t Allow” when iPhone asked, turn notifications back on for Loose Ends in your iPhone’s Settings app.

Erase my data

Choose Erase all progress in the game’s Settings. This clears your stars, levels and streak on your device and in your iCloud. Purchases are kept by Apple.